The problem of land subsidence in the residential area has finally been solved. After cleaning, the public corridor is now clean and bright. Since last year, Shangcheng District in Hangzhou, Zhejiang Province has carried out a centralized "grid based approach and party mass integration" activity through three-level linkage between districts, streets, and communities. As of now, more than 3500 public opinions and suggestions have been collected, effectively promoting the proper resolution of over 900 "key small matters" related to people's livelihood and strong public reactions, such as the renovation of old residential areas.

On December 19, 2003, the then Secretary of the Zhejiang Provincial Party Committee conducted a survey in the Xiaoyingxiang Community in Shangcheng District, leaving behind the earnest promise of "doing one thing, winning millions of people's hearts". New employment groups and other groups actively participate in grassroots social governance to solve the urgent needs and anxieties of the masses.

Building a strong team and playing a role is the key. Shangcheng District has established the "three guarantees" mechanism of "district guarantees streets, departmental streets guarantee village communities, and government officials guarantee the grid", continuously improving the grid party organization, improving the "village community grid micro grid" governance system, promoting the sinking and grouping of government officials, community workers, in-service party members, and other forces into the network, and regularly carrying out activities such as "grid discussion day" and "community open day". At the same time, we have established and improved a mechanism for handling issues through visits and communication, problem collection, hierarchical handling, regular consultations, telephone follow-up, and supervision and rectification, achieving that people walk in the "grid" and things are handled in the "grid".

Under the promotion of the "grid based approach and integration of the party and the masses" mechanism, departments, industry party organizations, and jurisdictional co construction forces have sunk into the community and integrated into the grid, extending public security prevention and control, conflict mediation, problem-solving, and serving the people to the grassroots "nerve endings", forming a virtuous loop of "small things do not leave the grid, small difficulties do not leave the community, and difficult things do not hand in". In addition, some new forces in grassroots governance have also been stimulated and released, with mobile party members reporting and in-service party members clarifying their identities, participating in community volunteer services, and providing advice and suggestions for community development.

In order to further improve the comprehensive and dynamic correlation of information such as "people, housing, enterprises, affairs, and things" within the grid, Shangcheng District deepens the Party building leadership and grid intelligent governance, develops the "Lou Xiao Tong" digital visiting tool, carries out centralized management of grassroots basic data throughout the region, and continuously solidifies the grid data base. On this basis, Shangcheng District has also explored the formation of a grid "three color" management mechanism. Based on the data collected during visits, risk and hazard levels are evaluated, and houses are assigned three colors: "red, yellow, and green". Red houses are visited once a week, yellow houses are visited once a month, and green houses are visited once a quarter. Data is updated in a timely manner during visits to promote refined governance.

We have always been based on the needs and problem-oriented of the people, strengthening the basic unit of the grid, promoting the convergence of service forces in the grid, leading key small matters in the grid, and responding to people's demands in the grid. Through the grid, we have effectively stepped out of cohesion and service capabilities, and improved the sense of gain, happiness, and security of the people, "said the relevant person in charge of the Organization Department of the Shangcheng District Committee.